During your stay:
- Strictly no smoking inside the property. A €300 cleaning fee will be charged if evidence of smoking in the property is detected.
- Pets are not allowed.
- Cleaning is charged at €60 per session. Intermediate cleanings can be arranged with the host.
- One set of towels and linen is provided, sufficient for the respective party. If a guest requires additional linen, a €30 charge is due. Changes during a cleaning session are included.
- Extra bed (single), baby cot, baby high chair and child’s bed are charged at €30 per stay – subject to availability.
- No parties or events. If, at the host’s absolute discretion, it is found that excessive guests (more than the party in the reservation for example) in the chalet or in any of the floors or common areas, we reserve the right to cancel the reservation and request immediate exit from the property, without any right to a refund. Events may be organized with advance agreement with the host and will incur an extra fee.
- The Chalet consists of 3 independent residences. Please respect our neighbours and possible fellow guests in the Chalet. No loud noise from 22:00 to 09:00.
- Rubbish should be taken from the apartment by guest to one of the public bins on the street (approximately 50mts to the left of the property or 80 mts to the right).
- One parking spot on premises per floor. Spots are not allocated.
- Barbeque is available to all guests but please clean up after using the barbeque. A fee may be charged if the barbeque requires cleaning.
- Pool is available to all guests, during all year, except during maintenance periods. Pool furniture is on a first come first serve basis. No glasses or dishes from the house are to be used at the poolside. Pool does not have a lifeguard and children must be accompanied by their parents.
- Please use water and electricity responsibly. Air conditioning should be turned off when not present in the respective room and windows and doors closed.
- For longer stays, we require a paid cleaning every two weeks.
- Guests have the option to choose from two single beds or a king size bed in each bedroom. Please indicate your preference 1 week before check-in or upon reservation if less than 1 week from check-in.
- All floors have a fully equipped kitchen with all required cutlery, kitchen utensils, plates, glasses, pots, trays and pans. Please do not bring in outside pots and pans as they may not be compatible with the induction stove.
- A temporary access code to your residence will be provided after check-in.
- As per Portuguese regulations, we will be required to ask for every guest’s passport details upon arrival for immigration and border control purposes.
- The municipality of Cascais charges a city tax for all guests over the age of 13. The present city tax is 2€ per person/per night for the limit of 7 days. This tax should be collected upon check-in, paid in cash or by bank transfer ahead of check-in.
- We cannot be held responsible for any incident occurring during your stay at the property or derived from the misuse of the property
- Please remember that you are staying in an apartment, not a hotel. Please treat the space with respect. If any problems arise, we will do our best to resolve any problem.
- Minimum age for rental is 21.
Check-in and check-out times
- Check-in 16:00
- Check-out 11:00
- Out of hours check-in or checkout:
- From 20:00 to 23:00 – €20 surcharge
- From 23:00 to 08:00 – €40 surcharge
Security Deposit:
- Guests pay a deposit to cover possible damages of € 2500 (entire Chalet Estoril – Floor 0,1,2) or € 1000 per individual floor – 0,1 or 2.
- Deposit is charged as pre-authorization on credit card on arrival. Pre-authorization is cancelled in case of no damages. The deposit does not limit the liability of the guests for damage over and above the respective deposit amount. For stays longer than 3 weeks, pre-authorization on the credit card should be reviewed and renewed.
- Cancellation of deposit can take up to 14 days after check-out, depending on the credit card provider.
Changes and cancellations
- Only fully paid reservations are considered confirmed.
- Guests are welcome to change (at the applicable daily rate) or cancel their reservation free of charge up to 60 days before the arrival date. If the client is a no-show, the total price of the reservation is due.
- For cancellations:
- Up to 30 days before check-in – return 50% of the payment.
- Up to 7 days before check-in – return 10% of the payment.
- Small changes of 1-2 days on either side of a booking may be accommodated at the absolute discretion of Chalet Estoril management.
- A discounted non-refundable rate is available.
Cut-off hours
● For last minute reservations, less than 24 hours to check-in, please contact us before making your reservation.